This technology uses advanced AI to adapt a speaker’s accent into one that’s natively understood by the listener in real time. The significance of accent-neutralization software extends beyond call centers, touching upon broader communication barriers across various industries.

Traditional approaches toward accent neutralization

Traditionally, call centers have attempted to mitigate accent-related challenges through accent neutralization training and limiting their expansion to regions with more “neutral” accents. However, these solutions are costly, time-consuming, and often only partially effective.

The need for accent neutralization

Accents, shaped by regional, country, or social backgrounds, significantly impact the clarity and comprehension of speech, often leading to misunderstandings. In the context of call centers, especially those with offshore operations, accent differences can diminish customer satisfaction and increase operational costs.

Challenges include:

• Longer call durations
• Decreased customer satisfaction
• High agent attrition rates
• Increased training and onboarding costs.

Benefits of AI-powered accent neutralization

AI accent localization offers several advantages for companies, particularly in the call center sector:

• Cost Reduction: By eliminating the need for extensive accent neutralization training and reducing call handling times, companies can save significantly on operational costs.
• Expanded Talent Pool: This technology allows call centers to hire from a global talent pool without being limited by accent compatibility, thus accessing diverse linguistic and cultural skills.
• Enhanced Customer Satisfaction: By improving communication clarity, companies can enhance customer experiences, leading to higher satisfaction and loyalty.
• Operational Efficiency: AI accent localization can reduce average handle time and improve first-call resolution rates, leading to more efficient call center operations.

Accent neutralization software demo

Implementation and Challenges

Implementing AI accent neutralization involves integrating the technology into a call center’s existing customer experience software or installing it as a separate application. Despite its benefits, developing this technology faces challenges such as collecting diverse accented speech data, ensuring low latency for real-time communication, and maintaining the naturalness and intelligibility of synthesized speech.

What’s next?

Krisp Accent Localization stands at the forefront of innovative communication solutions, employing advanced AI technology to seamlessly adjust call center agents’ accents to match the native accents of their customers. This groundbreaking product ensures that conversations are smoother, more personal, and devoid of any linguistic barriers, significantly enhancing customer satisfaction and engagement. Recognized as the best software available in the market, Krisp Accent Localization is designed to meet the dynamic needs of businesses aiming for global reach with a local touch. To experience firsthand how our technology can transform your communication strategies, we invite you to book a demo today. Discover the power of understanding and being understood, effortlessly.

The post What is Accent Neutralization Software and How Companies Can Benefit from It appeared first on Krisp.

1. Bruce Temkin

Bruce Temkin is the co-founder of the Customer Experience Professionals Association (CXPA), and recently embarked on a mission to leverage technology and interconnectivity to enhance the human experience. He’s carrying the torch to educate, inspire, and empower leaders to understand how they can better serve the needs of ALL that they serve, including customers, employees, partners, and the communities within which they operate.
Talks about: Experience Management (XM), CX, Human Experience (HX), and disruptive technology

Follow Bruce on LinkedIn

2. Katie Stabler CCXP

Katie Stabler CCXP is an author, certified CX professional, and speaker who helps organizations design customer-driven cultures and build strategies for improving customer experiences.
Talks about: CX, CX Strategy, Customer-driven cultures

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3. Jay Nathan

Jay Nathan is a 20-year SaaS leader, CX and Growth expert, helping organizations drive success through effective customer-centric strategies.
Talks about: Growth, Customer Experience, SaaS Go-to-market, and Customer Centricity

Follow Jay on LinkedIn

4. Annette Franz

Annette Franz is a two-time author, CX enthusiast, and one of Forbes “100 Most Influential Tech Women on Twitter.” With almost 50k followers on social media, Annette shares her passion and knowledge to empower businesses to deliver exceptional customer experiences and build winning organizations that put the customer at the heart of what they do.
Talks about: Customer Understanding, putting the ‘customer’ in Customer Experience, Customer-Centricity, CX and EX

Follow Anette on LinkedIn

5. Lisa Stoner

An under-the-radar industry titan, Lisa Stoner heads up Global Support Operations at Meta and has scaled and led support teams of 25K+ across globally across numerous verticals.
Talks about: Enterprise CX, Global Support Operations, cultural transformation, and Customer Loyalty

Follow Lisa on LinkedIn

6. Cheryl Odee Helm

Cheryl Odee Helm has over 30 years of experience consulting for contact centers and heads up Helm Communications, a consultancy specializing in contact center technologies, operations management, and designing solutions specifically to meet customer expectations.
Talks about: CX, Contact Center Operations, Technology in the Contact Center, and Contact Center Management

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7. Nate Brown

Nate Brown is the Co-Founder of the CX Accelerator community and avid CX transformation accelerator, specializing in empowering employees to deliver on CX’s promise.
Talks about: CX, the Customer Journey, Voice of the Customer (VoC), and Employee Engagement, CX Transformation

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8. James Dodkins

Known as the “Customer Experience Rockstar,” James Dodkins is a CX expert, keynote speaker, and former rockstar who combines humor and practical advice to help organizations create memorable, end-to-end customer journeys and experiences.
Talks about: CX, Corporate Culture, Personalization and Customer Centricity

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9. Dave Michels

Dave Michels is an analyst for TalkingPointz and self-proclaimed Enterprise Communications Protagonist, advocating for better communication and end-user strategies.
Talks about: Enterprise communications, industry analysis, end-user strategy and business communications.

Follow Dave on LinkedIn

10. Tom Lewis

Tom Lewis is a global leader in solution architecture and client success, with a passion for driving growth and innovation through a combination of Customer Experience Strategy and AI Enabled Technology.
Talks about: CX trends and transformation, Generative AI, Customer Expectations

Follow Tom on LinkedIn

11. Martin Hill-Wilson

Martin Hill-Wilson is a thought leader in the areas of contact centers, CX, and diversity, equity, and inclusion (DEI). He hosts webinars and publishes whitepapers to educate the industry on the latest trends and strategies.
Talks about: CX evolution, Customer Contact Strategy, and DEI

Follow Martin on LinkedIn

12. Colin Shaw

Colin Shaw is the CEO of Beyond Philosophy and author of multiple books on CX. His thought leadership provides insights into the psychology behind CX and practical methods for elevating CX to his social media following of nearly 300K CX professionals. Colin’s mission is to enable businesses to create emotionally engaging customer experiences that drive growth and loyalty.
Talks about: CX, Customer Experience & Marketing, Consumer Behavior, Building emotional equity with customers

Follow Collin on LinkedIn

13. Dr. Natalie Petouhoff

Dr. Natalie Petouhoff is a best-selling author, speaker, and CX and DEI specialist, bringing a unique blend of expertise to the field to advance the state of CX for organizations and professionals globally. She has over 60K social media followers and for good reason.
Talks about: CX, AI, Employee Experience (EX), and DEI

Follow Natalie on LinkedIn

14. Susan Hash

Susan Hash is a seasoned customer experience professional, known for her insightful articles and engaging social media presence. With a strong background in contact centers, she shares valuable strategies and industry trends to enhance customer interactions.
Talks about: CX, contact center management strategies, AI & CCaaS

Follow Susan on LinkedIn

15. Shep Hyken

Shep Hyken is a renowned customer service and CX expert who has authored several best-selling books. He is a sought-after keynote speaker and consultant, helping organizations create unforgettable customer experiences.
Expertise: Customer Service & CX

Follow Shep on LinkedIn

16. Dennis Wakabayashi

Dennis Wakabayashi leads multiple CX communities. He’s a seasoned CX professional who shares his knowledge and experience to help organizations improve their customer experiences.
Talks about: CX, Enterprise Support, Digital Marketing, and Customer Experience Transformation

Follow Dennis on LinkedIn

17. Mike Aoki

Mike Aoki is a recognized expert in contact center leadership and CX. As a keynote speaker, he shares his knowledge on building effective customer-centric strategies.
Talks about: Contact Center CX, sales training, customer care

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These CX thought leaders harness the Voice of CX (VoCX), delivering valuable insights, strategies, and best practices to help organizations across the globe enhance their customer experience functions. Whether you’re looking for expertise in contact centers, CX technology, or leadership, these voices should be on your radar.

Connect with them on LinkedIn to stay ahead of the latest CX trends and innovations.

Have recommendations of CX thought leaders to follow of your own? We’d love to hear them! Let us know by tagging us on LinkedIn: @KrispHQ

The post Top 17 CX Thought Leaders to Follow in 2024 appeared first on Krisp.

“We’re excited to partner with Highspot to bring their customers Krisp’s Voice AI technology and elevate digital voice communications for their customer-facing teams,” said Robert Schoenfield, EVP of Licencing and Partnerships at Krisp. “Our Voice Productivity AI platform aligns perfectly with Highspot’s mission to elevate customer conversations and transform the way people work, and we look forward to providing them with technology that does just that.”

With Krisp, Highspot customers now have access to: 

• Clear Communication with Background Voice Cancellation: Krisp’s Background Voice Cancellation addresses background voices and distractions by detecting and removing all nearby voices, allowing only the primary speakers’ voices to pass through—ensuring crystal-clear communication without disruptions from background voices.

• Superior Audio Quality with Bi-Directional Noise & Echo Cancellation: Krisp’s Bidirectional Noise and Echo Cancellation goes beyond standard noise cancellation to eradicate both background noises and disturbances picked up by microphones. This advanced technology guarantees that each participant’s voice remains prominent and intelligible, even in noisy environments.

• Secure, On-Device Meeting Transcriptions for Efficient Note-Taking: Accurate note-taking during meetings is essential for productivity. Krisp offers private, on-device meeting transcriptions, providing detailed notes for reference without compromising data security. Industry professionals can rely on this feature to enhance note-taking efficiency while safeguarding sensitive information.

• Increased Productivity with AI-Powered Meeting Summaries and Action Items: Krisp’s AI-powered meeting summaries and action items streamline post-meeting processes, automatically generating summaries and assigning action items to team members. This innovative feature ensures seamless collaboration and empowers industry professionals to make the most of their time.

Krisp remains committed to building and providing cutting-edge Voice Productivity AI solutions that empower people to connect, communicate, collaborate, and present with confidence. This partnership reinforces our dedication to excellence and innovation to improve the customer experience everywhere.

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancellation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp processes over 75 billion minutes of voice conversations every month, eliminating background noise, echoes, and voices in real-time, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes. 

Learn more at www.krisp.ai  

The post Krisp Joins Highspot Marketplace, Providing AI-Powered Voice Productivity to Customer-Facing Professionals appeared first on Krisp.

“At Krisp, we believe in revolutionizing voice communication and through the AI Hub, we aim to empower Windows users to unlock the transformative power of Krisp’s Voice AI technology,” said Artavazd Minasyan, Co-Founder and President of Krisp. “Together, we enable unparalleled clarity and efficiency in every digital voice communication, empowering business and individual users alike to enhance their AI journey and achieve new levels of productivity.”

Microsoft Store on Windows AI Hub: A Storefront for Enhanced AI Experiences

AI Hub is a new curated section in the Microsoft Store on Windows to find the best AI experiences built by the developer community and Microsoft. It is a space where customers can learn how to start and expand their AI journey, inspiring them to use AI in everyday ways to boost productivity, spark creativity and so much more. The AI Hub’s mission perfectly aligns with Krisp’s vision to revolutionize voice communication.

Transform Conversations with Krisp’s Voice Productivity AI

Within the AI Hub, Krisp brings state-of-the-art Voice Productivity AI to the forefront. This cutting-edge technology is designed to address the common challenges associated with digital voice communication and elevate the quality of every conversation you have.

Unparalleled Voice Clarity: Krisp’s AI-powered noise cancellation algorithms are renowned for their ability to eliminate background noise, providing an uninterrupted and distraction-free audio experience. Whether you’re in a bustling office, a noisy coffee shop, or working remotely, Krisp ensures that your voice is clear and easily heard.

Boost Productivity and Accessibility: With Krisp’s Voice Productivity AI, improve your productivity by enhancing your ability to communicate effectively. The technology intelligently filters out not only background noise but also echo and reverberation, enabling seamless and uninterrupted conversations.

With Krisp’s AI Meeting Assistant, users can transcribe digital voice calls and then summarize them leveraging ChatGPT, all on-device—without the latency of the cloud or security risks associated with cloud computing.  

Additionally, Krisp supports accessibility by enabling individuals with hearing impairments to communicate effortlessly.

Gain Insights with Analytics: Krisp’s Voice Productivity AI doesn’t stop at improving the quality of conversations—it goes a step further by providing you with valuable insights. Leverage the analytics capabilities of Krisp to gain a deeper understanding of your communication patterns, track your speaking habits, and identify areas for improvement. This data-driven approach empowers you to optimize your communication skills and achieve greater efficiency.

“Krisp goes beyond improving conversation quality,” said Minasyan. “Our analytics capabilities provide valuable insights, allowing users to gain a deeper understanding of their communication patterns, track speaking habits, and identify areas for improvement. This data-driven approach empowers individuals and businesses to optimize their communication skills and achieve greater efficiency.”

Unleash Enhanced Productivity with Krisp + Microsoft

Windows users can directly access Krisp’s Voice AI to evolve their AI journey, and gain easy access to the transformative power of Krisp’s technology. This collaboration aims to empower business and individual users alike, enabling them to achieve unparalleled clarity and efficiency in every digital voice communication.

“Through the AI Hub, we empower Windows users to unlock the transformative power of Krisp’s Voice AI technology, providing unparalleled clarity and efficiency in every digital voice communication, and empowering business and individual users alike to enhance their AI journey and achieve new levels of productivity.”

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp processes over 75 billion minutes of voice conversations every month, eliminating background noise, echoes, and voices in real-time, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes. 

The post Krisp Launches in Microsoft Store on Windows AI Hub, Elevating Productivity with Advanced Voice AI Technology appeared first on Krisp.

Krisp’s world-class noise cancellation technology uses advanced AI to eliminate background noise, ensuring that Roam members enjoy crystal-clear, uninterrupted conversations. Krisp is now on by default in all Roam room types – offices, meeting rooms, team rooms, and theaters – both on the web and via its desktop and iOS apps.

“Roam Inventors are working around the clock to deliver the #1 Cloud HQ meeting experience. Our new partnership with Krisp means our members will get the best available noise cancellation on the planet,” said Howard Lerman, Roam Founder & CEO.

Whether Roam members are in a crowded room, a loud space, or walking down a bustling street, Krisp’s leading noise cancellation, audio cleansing, and echo removal now allow them to have less stressful and more professional meetings from wherever they are. The Krisp integration also makes Roam more performant, reducing CPU usage by 20% during meetings.

“We are thrilled to partner with Roam to bring Krisp’s leading Voice AI technology to their innovative Cloud HQ,” said Robert Schoenfield, Krisp EVP of Licensing and Partnerships. “Roam members around the world can immediately communicate more clearly, effectively, and productively.”

About Roam

Roam is an all-in-one Cloud HQ that brings distributed companies together in one headquarters, from anywhere. With hundreds of customers spanning nearly 50 countries, Roam makes distributed companies more productive and more connected, while saving them money. Roam has raised $40 million to date and is currently in invite-only Beta. To request an invite, join the waitlist.

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp processes over 75 billion minutes of voice conversations every month, eliminating background noise, echoes, and voices in real-time, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes. 

Learn more at www.krisp.ai 

The post Roam Now Includes Krisp, the World’s #1 Noise Cancellation Technology appeared first on Krisp.

By integrating Krisp’s cutting-edge AI-powered noise-cancellation technology, Dyte users can eliminate background noise and experience crystal-clear conversations effortlessly during video calls.

Why Dyte chooses Krisp?

Krisp offers users a distinctive solution for canceling background noise during calls and the ability to eliminate noise in real-time.

Krisp’s Voice AI technology utilizes deep neural networks and machine learning algorithms to deliver an impeccable noise-cancellation solution. By training our solution on an extensive collection of noise and voice samples, Krisp has achieved remarkable accuracy in distinguishing between background noise and human speech.

With Krisp, all audio processing takes place directly on your device, guaranteeing that your audio is never stored or transmitted anywhere, ensuring both effectiveness and complete privacy. Our noise-cancellation solution is designed to be low-latency, meaning it can eradicate noise in real-time without causing delays or disruptions in the audio.

“We’re excited to provide Dyte customers with Krisp’s Voice AI technology and deliver an exceptional audio experience for everyone on the platform,” said Abhishek Kankani, Co-Founder and CEO of Dyte. 

“We believe this integration will provide an unparalleled video streaming experience with best-in-class voice clarity for users.”

In addition to its noise cancellation capabilities, Krisp boasts complementary features such as echo removal and HD voice, enabling you to provide studio-quality audio wherever you are.

Through this partnership, Dyte users can conduct productive meetings from anywhere in the world, be it their home, a cafe, or a co-working space. 

Why is Noise-Cancellation Important?

“We are thrilled to announce our partnership with Dyte, where we will integrate our cutting-edge Voice AI technology into their platform,” stated Robert Schonfield, EVP of Licensing and Partnerships at Krisp. “With our advanced technology, we aim to enhance communication by eliminating barriers to productivity and enabling users to express themselves clearly and effectively. We are eager to bring this reality to Dyte’s user base.”

With Krisp’s advanced noise-cancellation technology, Dyte users can completely filter out background noise, such as traffic, music, and other distracting sounds, improving audio quality and clarity in video meetings, webinars, or live events. Eliminating distractions with Krisp allows participants to concentrate better on conversations, leading to more effective communication and productivity. 

About Krisp: 

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Krisp offers full privacy and works on-device across all audio hardware configurations and applications that support digital voice communication. Krisp processes over 75 billion minutes of voice conversations every month, eliminating background noise, echoes, and voices in real time, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes. 

Learn more at www.krisp.ai 

The post Krisp and Dyte Partner To Provide AI-Powered Noise Cancellation Technology to Dyte Users appeared first on Krisp.

Since introducing our Voice Productivity AI in 2018 and being at the forefront of noise and voice cancellation technologies for years, we’ve been able to cancel more than 75 billion minutes of noise per month; and we have proudly served thousands of the world’s top call centers and enterprises. Now, we are excited to announce the addition of yet another game-changing technology to our offering: Accent Localization.

Our team at Krisp has been working tirelessly to create a technology that utilizes real-time inflection changes to help customers understand agents better by dynamically changing agents’ accents into the customer’s natively understood accent.

This innovative product is designed to create better human-to-human connection and communication effectiveness for customers and call centers that are located outside of the United States in countries such as India and the Philippines. 

Krisp Accent Localization revolutionizes customer service for companies by eliminating the need for accent training and putting call center agents on an equal playing field. This allows call centers to rapidly scale operations from any location in the world by increasing access to a larger employable talent pool while enabling the delivery of superior service without sacrificing quality or resources.

Krisp Accent Localization supports a wide range of Indian accent dialects, making it an ideal solution for BPOs with India-based call center operations.  Soon to follow are accent localization packs for English-speaking Filipino, South African, and Chinese call center agents. 

Key Features of Krisp Accent Localization:

• Works real-time and on-device
• Support for 17+ Indian dialects
• Works with any app on Windows
• Centralized management, configuration, and deployment on an enterprise scale

Availability and Pricing

Krisp Accent Localization is currently being released as a limited preview for early-access customers, with broad availability planned for later this year. If you would like to participate in the limited preview program or if you would like to schedule a briefing and see a demo of Krisp Accent Localization, please submit a request by visiting this page. 

Request early access. 

The post Krisp Accent Localization: Get Ready for a Communication Revolution appeared first on Krisp.

The partnership delivers Krisp’s advanced noise cancellation to Daily’s platform with Krisp’s Voice AI technology, enabling Daily users to experience crystal clear audio during live video sessions.

Through the integration, Daily customers receive plug & play access to Krisp’s AI-powered Voice Productivity software to remove background noises, chatter, and echoes, making it easier for users to have clear conversations and build immersive live video.

The integration of Krisp’s Voice AI technology into Daily’s platform empowers Daily’s customers and partners to provide uninterrupted communication to their users during virtual meetings, webinars, and podcasts and create immersive live video experiences for their audiences. 

Krisp’s AI-powered noise cancellation technology cancels out background noise and echoes, making communication easier for users in noisy environments. With the new integration, Daily’s customers can access Krisp’s plug & play technology directly through the Daily platform, enhancing their video and audio capabilities and improving the overall user experience.

“We are thrilled to partner with Daily and integrate our Voice AI technology into their platform,” said Robert Schnoefied, EVP of Licensing and Partnerships at Krisp. “Our technology is designed to help people communicate clearly, and effectively and remove barriers to productivity. We look forward to making that a reality for Daily’s users.”

“People participate in live calls from a myriad of different, unpredictable environments. Noise cancellation technology plays a critical role in ensuring productivity and interactivity,” said Ramya Venkateswaran, head of partnerships at Daily. 

“With Daily’s flexible and powerful APIs and Krisp’s best-in-class Voice AI technology, creators of live video and audio applications can empower their users to be at their best – whether that’s participating in high stakes meeting on the way to school drop-off or speaking at an event from a noisy room.”

Learn more about the integration on Daily’s Blog

The post Krisp and Daily Partner to Provide AI-Powered Voice Clarity to Daily’s Video Communication Platform appeared first on Krisp.

Nanao City, Japan, and Berkeley, USA

March 30, 2023

oVice, Inc. and Krisp Technologies, Inc. have launched the world’s leading AI noise cancellation software directly within oVice’s two-dimensional business metaverse. oVice customers will gain access to Krisp’s Voice AI technology for unlimited conversations in the oVice business metaverse, providing for more comfortable voice calls with colleagues. 

Background of Collaboration

oVice first introduced its business metaverse in August 2020, allowing users to freely interact as avatars in a virtual office setting. With the rapid spread of work styles regardless of location, users increasingly began accessing oVice from various locations, such as home, office, coworking spaces and cafes, leading to an increase in noise complaints and requests for noise cancellation technology to eliminate background noise and improve voice communications. 

Krisp AI Noise Cancellation
oVice’scollaboration with Krisp provides users with the world’s best AI noise-cancellation technology. All oVice users can now access Krisp directly within oVice settings to cancel both inbound and outbound background noise. oVice has launched Krisp in beta with very positive initial feedback from users. With a native integration, there is no need for users to install an application, no additional fees, and no limitations on talk time leveraging Krisp.

Krisp’s proprietary Voice AI technology enhances voice communication through audio cleansing and noise cancellation allowing users to engage in conversation, without distractions, regardless of their surroundings. Voice communication is often disrupted by unpredictable background noise, from  – cafe music, construction,sirens, barking dogs to vacuums, and keyboard clicks—all of which Krisp’s Voice AI technology completely eliminates to provide voice clarity for users.  oVice has launched a beta offering and will continue to make updates based on feedback from users.

About Krisp

Krisp has pioneered the world’s first Voice Productivity AI platform that enhances voice communication through audio cleansing, noise cancellation, voice cancellation, and echo removal. Krisp began with a simple mission – to help people everywhere maximize the productivity of every digital voice conversation and help businesses achieve better business outcomes as a result.

Since its introduction in 2019, Krisp has been trusted by some of the world’s largest global brands to improve the productivity of hundreds of thousands of employees and CX professionals and has received multiple recognitions, such as TIME magazine’s “Best Inventions Of The Year” and “AI50” by Forbes.  For more information about Krisp, please click here. 

What is oVice?
oVice is a two-dimensional business metaverse that allows users to move their avatar freely on the web and bring it closer to the other avatars to easily talk with them. Since the service started in August 2020, oVice has been used for virtual offices for telework, online events, and open campuses, and as of October 2022, the number of issuing spaces has exceeded 35,000.

About oVice

oVice is developing and providing a business metaverse that allows users to move and talk freely. oVice is a Series B company based in Nanao City, Japan, with investment from leading Japanese financial institutions. 

• oVice Website
• Business: Development and provision of business metaverse that can be used in virtual offices and online events
• Free trial

Inquiries regarding this matter

oVice, Inc.

PR: Minai

Email：yminai@ovice.co

Phone：080-5473-4004

The post Krisp Announces Partnership With oVice To Enable High-Quality AI Noise Cancellation For Everyone appeared first on Krisp.

For meeting attendees, as well as for stakeholders that may not attend the meeting, it is imperative that accurate and timely meeting notes are captured and shared in order to maximize the visibility, clarity, and collaboration of all business discussions.

The challenge is that capturing quality meeting notes is a manual process today, and is prone to human error, subjectivity, and lack of completeness and relevance. 

Automated Meeting Transcripts

Recording calls is not a new concept; it has been around since the dawn of telephony. With the rise of online meetings, call recordings have become the default mode of capturing and sharing meeting context. The emergence of cloud computing has also brought speech-to-text technology to the forefront, but it requires massive computational power to produce accurate meeting transcriptions.

The Era of Bot-Rich Meetings

Building on this foundation, a new wave of meeting notes products emerged, to create recording-based transcriptions that rely on cloud-based servers. These products introduced bots that join virtual meetings, record them, and transcribe audio using cloud-based Automatic Speech Recognition (ASR). However, this approach is laced with flaws:

1. Recording Liabilities: Recording the entire meeting means recording sensitive information (voice biometrics), liability for how the recordings are handled, and compliance with various consent laws both across the U.S. and internationally.
2. User Experience Disturbances: Bots joining meetings can create an awkward experience for participants, driving up latency and noticeable delays–even more so when multiple participants bring their own bots.
3. Pricing & Cost Limitations: ASR on servers is expensive and often comes with feature payment walls, limiting users to transcribing only essential meetings.
4. Privacy Concerns: Sending recordings to third parties increases security risks, raising valid privacy concerns.
5. Transcription Quality: Transcription services often struggle to translate linguistic nuances and fail to recognize speech from background noises, leading to inaccurate transcriptions, summaries, and action items.

Try Krisp AI Meeting Assistant Now

Krisp’s Perspective

When we set out to create Krisp AI Meeting Assistant, we knew that relying on recordings was an unreasonable approach, so we dared to think differently and came up with a series of game-changing innovations:

1. On-Device ASR: After two years of relentless development, we’ve crafted an on-device ASR that offers the same transcription quality as cloud-based solutions, using 15% of an Intel i5 CPU’s single core.
2. Near Real-Time Transcription: Because Krisp’s app architecture is a virtual mic and speaker, we’ve made near-real-time transcription a reality without the need for audio or voice recording.
3. High-Quality Automated Meeting Summarization: Our advanced system of prompts utilizes ChatGPT to generate top-notch meeting notes and automated meeting minutes that summarize key points, action items, or takeaways that are accurate and concise..

Bot-Free Meetings and Privacy

Krisp delivers a superior user experience:

1. No integrations or plugins: Krisp supports all audio and voice applications out-of-the-box without the need for additional software to support specific applications.
2. Voice doesn’t leave your device: Krisp is safeguarding personal information, unlike any other transcription service on the market.
3. Always-On Transcriptions: Other transcription services must be manually initiated or configured to transcribe by default due to the prohibitively expensive cost of cloud transcription services. Krisp’s transcription services are on by default, giving unrestricted access to unlimited, free meeting transcriptions.
4. Universal Compatibility: As a virtual mic and speaker, Krisp works with any communication app you’re using.
5. High-Quality Automatic Meeting Notes: Be the office hero with professionally formatted notes, highlighting key discussion items, ETAs, and follow-ups, ready to share as soon as the meeting ends.

Krisp Meeting notes are chill and don’t make or save any audio, so there’s no personal info hanging around. But, just to be cool, we think it’s a good idea to let everyone on the call know that the meeting’s being transcribed.

ASR Technology

Krisp’s ASR technology includes a neural network with a conformer-based architecture and has exceeded a variety of industry speech recognition benchmarks. 

Krisp’s neural network is trained on a large dataset of diverse audio recordings and transcriptions, which enables it to recognize a wide range of accents, dialects, and speech styles. Our model has been trained on over 70,000 hours of speech data, which encompasses a wide range of accents and dialects. The main testing metric of the ASR model is the WER (Word Error Rate). Here are the evaluation results for different noisy conditions (as decibels increase, noise energy decreases).

Conclusion

Krisp is poised to redefine the meeting notes experience with AI-powered, on-device transcriptions and automatic note generation. Say goodbye to the limitations of the past and embrace the future of meetings with Krisp’s trailblazing, privacy-focused, and bot-free solution. Get ready for a paradigm shift in productivity!

Try Krisp AI Meeting Assistant Now

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